Privacy Policy

Last Updated: July 15, 2026

Santushti India ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, company name, and postal address when you submit an enquiry or request a quote through our contact forms.
Technical Data: IP address, browser type, device information, operating system, and browsing behaviour on our website through cookies and similar tracking technologies.
Communication Data: Records of your correspondence with us, including emails, messages, and call logs related to service enquiries.
Uploaded Files: Any documents, images, or files you choose to attach to your enquiries for the purpose of service evaluation.

2. How We Use Your Information

We use the collected information for the following purposes:

To respond to your enquiries, quote requests, and service needs.
To provide, maintain, and improve our electrical engineering products and services.
To communicate with you regarding your projects, appointments, and service updates.
To send administrative information such as policy changes or service updates.
To comply with legal obligations and protect our legal rights.
To prevent fraud and ensure the security of our website and services.

3. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely using:

Firebase (Google Cloud): Our enquiry data is stored in Firebase Firestore, which employs enterprise-grade encryption at rest and in transit. Firebase data centres are ISO 27001, SOC 1/2/3, and PCI DSS compliant.
Secure Server Infrastructure: Our application is hosted on secure servers with restricted access, firewalls, and regular security audits.
Access Controls: Only authorised personnel with specific administrative credentials can access stored data.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry records are maintained for a period of up to 7 years from the date of last contact for legal and audit purposes. After this period, data is securely deleted or anonymised.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist us in operating our website and business (e.g., Firebase/Google Cloud for data storage, FormSubmit.co for email delivery), provided they agree to keep your information confidential.
To comply with a legal obligation, court order, or governmental request.
To protect our rights, property, or safety, or the rights, property, or safety of others.
With your explicit consent or at your direction.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

Essential Cookies: Required for the basic functionality of our website.
Analytics Cookies: To understand how visitors interact with our site and improve our services.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

7. Your Rights

Depending on applicable data protection laws, you may have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
Right to Restrict Processing: Request restriction of processing of your data.
Right to Data Portability: Request transfer of your data to another service provider.
Right to Object: Object to the processing of your data for specific purposes.

To exercise any of these rights, please contact us using the details provided in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp). We are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information promptly.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Santushti India
199 GF, Gurutek City, Rewari, Haryana – 123401, India
Email: sales@santushtiindia.com
Phone: +91 9416623364

11. Governing Law and Jurisdiction

      Governing Law: This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India.

      Jurisdiction: Any disputes, claims, or controversies arising out of or relating to this Privacy Policy or the use of our website and services shall be subject to the exclusive jurisdiction of the courts located in Rewari, Haryana, India.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on this page with an updated "Last Updated" date. We encourage you to review this page periodically for any changes.